Peter Wallace, President, Mainstream Software, Inc.
In what ways is your company an innovator in its industry, and how does your organization employ innovation to be on the leading edge?
Keeping an open mind and listening to new ideas has always been key at our company. We are able to respond to changing technology and have access to resources that allow us to incorporate new and exciting features into our products to meet the needs of our customers and attract new clients.
How does your organization make a significant impact on the community and regional economy, either through charitable contributions, volunteerism or setting an example for other organizations & leaders to follow?
We do our best to support smaller, local vendors when purchasing items such as our promotional and printing products. One of our employees is a member (Past President) of the Twinsburg Rotary, and is actively involved in community events, fundraisers, etc.
Give us an example of a business challenge your organization faced during its growth, as well as how you overcame it.
When the company first began in 1989, we created custom software solutions for various clients. We then transitioned to developing and supporting a single software product, which is our current CrossForm solution. The transition included taking on support issues for national clients and ensuring the product continues to undergo enhancements and updates as our clientele increases and our customers’ needs change. We continue to hire additional developers and support staff to accommodate the growth and changes, including expanding our offerings into web and mobile products.
What is the greatest lesson you’ve learned as a business leader, an entrepreneur, or as an organization, and how have you applied this lesson toward fostering growth?
We’ve learned that the cornerstone of our business is a team of dedicated, loyal employees. We develop trust with our staff and work hard to retain them by keeping them motivated and empowering them to present ideas and respond to clients. It is the combined contribution and vision of all employees that keep our customers satisfied and allows Mainstream Software to continue to grow.