Q: Give us an example of a business challenge your organization faced, as well as how you overcame it.
Government Regulation. Three years ago, the government, in its battle over immigration, allowed our seasonal labor program known as H2B to expire, resulting in a loss of a third of our seasonal work force overnight. This program allowed us to fill part time seasonal positions with laborers from other countries and allowed us to create stronger, higher paying, year around positions for our domestic work force.
The result was a sudden need to fill 30-plus positions in less than a month at the peak of our busy season. Those were challenging times resulting in high employee turnover, loss of business, and a decrease in our spending on materials, equipment, skilled labor, and vehicles, which in turn hurt our local economy.
Down but not out, our team rose to the challenge and not only made it through those tough times but created a stronger more sustainable set of processes, systems, and business model that will guide us into the future. Our new proactive business model allows us to interact with our team and clients and navigate through the ebbs and flows of the business cycle resulting in a true partnership.
Q: In what ways are you an innovative leader, and how does your organization employ innovation to be on the leading edge?
Innovation comes in many different forms. One of the greatest pieces of advice we ever received was to surround ourselves with talented people who share our passion for success.
We work with some of the brightest minds in our industry – business coaches, financial advisors, lean specialists, client advisors, and many more. Every aspect of our business is constantly being scrutinized, so we are on the front edge of change.
With so many choices in the market place it is important to understand value in the eyes of the client and deliver it faster, more efficient, and better than our competition.
Q: What is the greatest lesson you’ve learned and how have you applied it?
Diversification is good as long as your diversification plan enhances your business mix, and does not create a strain or burden on your core.
If you cannot be great in your chosen endeavors I strongly caution you to ask yourself… why?
Q: How does your organization make a significant impact on the community and regional economy?
We are very active in the community. We sponsor several youth groups, volunteer in the community, raise funds to feed the less fortunate, provide services for local soldiers families overseas, and many others civic minded projects. Volunteering and giving back is and always will be a part of our company culture.
By providing good paying jobs and benefits to our team so they can go into the marketplace and support our local economy purchasing cars, homes, education, food, etc. We are proud of the impact we have made in the lives of so many in the region.
We are also stewards of the environment. We are always trying to educate and implement sound programs to reduce our impact on the environment through education, technology, and awareness.