Thoughts from 1-888-OhioComp’s, Dan Neubert, executive director.
Q: Give us an example of a business challenge your organization faced, as well as how you overcame it.
One of the challenges that we faced was designing a model that would be simple and user friendly for the customer and provides superior service. Our focus on service impacts all contacts with our customers and how the company is structured to deliver a superior level of service. Most of our contacts with customers are by phone. Our phones are answered by a person not a machine. Our customers are all assigned a team consisting of a Nurse Case Manager and Claims Specialist. Our customers have a single point of contact for their workers’ compensation claims. The team is not only responsible for the management of their workers’ compensation claims but to become familiar with the companies (e.g. policies, work products, locations…) to better serve them.
Q: In what ways are you an innovative leader, and how does your organization employ innovation to be on the leading edge?
1-888-OhioComp has been a leader in providing innovative strategies to companies that will reduce injuries, minimize lost time from injuries and recommending cost saving strategies that will reduce premium costs.
Q: What is the greatest lesson you’ve learned and how have you applied it?
Our greatest asset is our employees. Our teams not only provide the service but establish and maintain the relationship with the customer. Our growth has been due to the quality of people that we hire and the level of service that we provide.
Q: How does your organization make a significant impact on the community and regional economy?
1-888-OhioComp makes a significant impact in a number of ways. First, we employ more than 100 people in Northeast Ohio with well paying jobs and good benefits. Second, we provide outstanding service to over 31,000 employers in Ohio and their injured employees to ensure that the employees receive the best care possible and return to work safely and in a timely matter. Third, we are actively involved in the community.
Each year, our company donates more than $100,000 to community organizations and nonprofits. Our main focus has been on hunger centers and education. Giving back to the community is a part of our corporate culture.
Fourth, many of our employees are involved in community organizations and nonprofits by donating their time, serving on boards and performing community service.