Posts Tagged ‘ Customer service ’

Weatherhead 2011 – No. 61 – Microplex Inc.

December 7, 2011
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Weatherhead 2011 – No. 61 – Microplex Inc.

Jon Harst, Owner, Microplex, Inc. In what ways is your company an innovator in its industry, and how does your organization employ innovation to be on the leading edge? Microplex is a contract manufacturer which means we build products designed and specified by our customers. To achieve our targeted growth, we have focused our...
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Weatherhead 2011 – Centurion Winners – No. 1 – Safeguard Properties LLC

December 2, 2011
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Alan Jaffa, CEO, Safeguard Properties LLC In what ways is your company an innovator in its industry, and how does your organization employ innovation to be on the leading edge? Our business is called mortgage field services. We inspect and maintain defaulted and foreclosed properties for lenders, mortgage service companies and investors. We are...
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No. 50 – Perceptis LLC

December 8, 2010
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Perceptis LLC – Bill Bradford, founder & CEO Q: Give us an example of a business challenge your organization faced, as well as how you overcame it.  Challenge:  Raising investment dollars in Cleveland for a services business which would help Perceptis accelerate the introduction of additional solutions and build out service delivery with the...
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No. 66 – Risk International

December 8, 2010
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Risk International- Michael Davis, president and CEO, Douglas Talley, chairman  Q: Give us an example of a business challenge your organization faced, as well as how you overcame it.   Michael Davis, president and CEO: One evening our President, Del Jones, was in the old BFGoodrich headquarters in downtown Akron when Dave Burner stepped...
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No. 71 – Lexi-Comp Inc.

December 8, 2010
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Lexi-Comp Inc., Steven Kerscher, president and COO Q: Give us an example of a business challenge your organization faced, as well as how you overcame it. Lexi-Comp experienced communication difficulties within its various business units that deal in product and software development. The company created cross-functional business teams, comprised of members from five development...
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No. 77 – MobilityWorks

December 8, 2010
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MobilityWorks – Bill Koeblitz, president & CEO, Taylor Clark, principal Q: Give us an example of a business challenge your organization faced, as well as how you overcame it.   With having multiple locations across different states and time zones, one of the biggest challenges we faced was in making sure that every phone...
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No. 78 – 1-888-OhioComp

December 8, 2010
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No. 78 – 1-888-OhioComp

Thoughts from 1-888-OhioComp’s, Dan Neubert, executive director. Q: Give us an example of a business challenge your organization faced, as well as how you overcame it. One of the challenges that we faced was designing a model that would be simple and user friendly for the customer and provides superior service. Our focus on...
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No. 82 – AtNetPlus Inc.

December 8, 2010
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Thoughts from Jay Mellon, partner, and Jim Laber, partner, AtNetPlus Inc. Q: Give us an example of a business challenge your organization faced, as well as how you overcame it. Issues of scalability across the organization come with rapid growth. Internal processes that were effective with a few staff members often do not translate...
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No. 84 – Sequoia Financial Group, LLC

December 8, 2010
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Sequoia Financial Group, LLC – Tom Haught, president Q: Give us an example of a business challenge your organization faced, as well as how you overcame it. Like other service organizations, we have been focusing on how to continue providing value to clients during this dramatic recession.  But as financial advisors, our set of...
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